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Frequently Asked Questions (FAQs)

Here are some of the questions we get most frequently. If you have other questions, send us your question here, email us directly at Help@CheaperThanDirt.com, or call us at 800-421-8047.

Why do I need to create an account to place an order on CheaperThanDirt.com?
How do I calculate shipping on an order?
How long will it take to get my order?
Do you have a downloadable order form?
Is your price for a box of ammo or a case of ammo?
Do you take phone orders?
If a product is out of stock, can I place a back order?
Do I need a special license to buy from Cheaper Than Dirt?
What forms of payment do you accept?
Can I pay by check?
Why do some items have no picture?
How can I find out if you've received my order?
How can I find out when my order was shipped?
Can I add to an order once it's been submitted?
Why don't you ship internationally?
Why do some items appear more than once and have different prices and part numbers?
How can I return items?
How can I contact Customer Service for information regarding an order?
I forgot my password. How do I recover it?
Do you have a retail store?
Do I pay sales tax on my order?

  • Question: Why do I need to create an account to place an order on CheaperThanDirt.com?

    Answer: Having an account allows you easy access to information regarding the orders you’ve placed. When you log in with your email address and password you can view tracking information, order status, order history, or edit and store shipping and contact information. It also makes it easier for us to assist you with any issues you might experience with your order.

  • Question: How do I calculate shipping on an order?
    Answer: You can calculate shipping on an order before checking out by following these easy steps:

    1. Add items to your shopping cart.
    2. Click ‘View My Cart’ on the top right navigation bar.
    3. Below the list of items in your cart, enter your zip code and click ‘Estimate Shipping’. A drop down list of available shipping options and rates will be displayed.

  • Question: How long will it take to get my order?

    Answer: Most items ship within 2 business days of the receipt of your order. Depending on your order, items may ship from multiple warehouses and boxes may arrive over a period of days to complete your order.

  • Question: Do you have a downloadable order form?

    Answer: Yes. You can find it at Order Form.

  • Question: Is your price for a box of ammo or a case of ammo?

    Answer: The ammo prices shown are "per box" unless otherwise indicated in the description. We indicate how many boxes you will need to order for those who prefer to order only case quantities. In most cases, there are no discounts for case quantities, so order just as much as you need. In some instances, we sell only in bricks or cases of ammo. These products will be clearly marked as being a larger quantity.

  • Question: Do you take phone orders?

    Answer: Answer: Yes. Call 800-421-8047 to place your order 24/7 with one of our representatives. Customer Service is available Monday-Friday, 8AM to 7PM CST and Saturday-Sunday, 9AM to 5PM CST.

  • Question: If a product is out of stock, can I place a back order?

    Answer: At this time we are not accepting back orders until stock levels return to normal.

  • Question: Do I need a special license to buy from Cheaper Than Dirt?

    Answer: No. Most of our products are intended for adult use, and buyers must be at least 21. With some products, such as ammunition, a waiver and age statement will be required for first time purchasers.

    For Illinois customers purchasing ammunition, a copy of your current Drivers License and Firearm Owner’s Identification Card are required before we can ship the order.

  • Question: What forms of payment do you accept?

    Answer: We accept Amex, Discover, MasterCard, Visa, personal checks, cashier's checks and money orders.

  • Question: Can I pay by check?

    Answer: Yes. By sending your check, you are authorizing CTD, Inc. to make a one-time electronic debit from your account. This electronic debit will be for the face amount of your check; no additional amount will be added to this transaction for this electronic debit. If we cannot collect your electronic payment, we will issue a draft against your account instead. If you prefer not to have your check converted to an electronic debit, you may use other methods of payment listed on the order form. Please note: Checks returned unpaid by your financial institution are subject to a service charge of $25 or the maximum fee allowed by law. Checks returned for insufficient or uncollected funds, together with service charges, may be debited electronically from your account or collected using a bank draft drawn from your account by Certegy Check Services, Inc.

  • Question: Why do some items have no picture?

    Answer: We currently sell over 200,000 products. It's quite a task to get pictures for all of them. Please bear with us as we do this and ensure they are as correct as possible.

  • Question: How can I find out if you've received my order?

    Answer: After you complete your purchase, you'll get a page that shows your web order number and order information. We'll also email a confirmation to you, so be sure to enter your correct email address when placing an order.

  • Question: How can I find out when my order was shipped?

    Answer: You can check the status of your shipment by first logging into your account. Once you’re logged in, click on “Review Previous Orders”, and select the order number you wish to track.

    If your order has already shipped, it will have show the date shipped and the tracking number. If you click on the tracking number it will link you to the UPS site for current shipping status and delivery information.

    If you have a recent order and there is no tracking information, the order is still being processed.

  • Question: Can I add to an order once it's been submitted?

    Answer: Orders are sent immediately to the warehouse for fulfillment, and shipping of your order, therefore we are not able to add items to your order once you have placed it.

  • Question: Why don't you ship internationally?

    Answer: In some countries, it's illegal to own military surplus items - even if they originated there! It would be impossible to keep up with all the laws in other countries to determine if a product - surplus or otherwise - can be shipped there legally. Because we don't send products internationally, we won't mail our catalog outside the US.

  • Question: Why do some items appear more than once and have different prices and part numbers?

    Answer: Our goal is to save you time and money by comparing prices for you. An item may be available from multiple warehouse partners that individually price and maintain their products. You can select the warehouse that offers the product at the price you are willing to pay. To lower your shipping costs, please select products from the same warehouse.

  • Question: How can I return items?

    Answer: If you're not satisfied with your order, you may return most items within 90 days of purchase to receive a refund, credit or replacement. Firearms, Ammunition, and Food are not returnable or refundable; all sales are final. Please Click Here to request a return.

  • Question: How can I contact Customer Service for information regarding an order?

    Answer: The quickest way is to email us at CustomerService@CheaperThanDirt.com or, click on the Contact Us link on the top right navigation bar. You can also call us at (800) 421-8047, Monday–Friday, 8AM to 7PM CST and Saturday–Sunday, 9AM to 5PM CST.

  • Question: I forgot my password. How do I recover it?

    Answer: Please click this “Forgot your password?” link. We will send the password to the email address that you used to register your account.

  • Question: Do you have a retail store?

    Answer: Cheaperthandirt.com is a catalog and online retailer. Cheaper Than Dirt! Guns is a retail store located in McKinney, TX where you can purchase firearms, ammunition and accessories. You can reach the store at (469) 952-6200.

  • Question: Do I pay sales tax on my order?

    Answer: We do not collect sales tax on orders shipped outside of Texas. If you are a dealer or government agency in Texas exempt from sales tax, please call us at 800-421-8047. A sales representative will assist you with establishing an account.

 
 
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