|I purchased two of these from this site in April, 2011. They held all my gear well. I only had each only 3/4 full. Their only purpose was to hold emergency gear, one in my wife's car, one in my truck. They sat there until about three months ago when a side-pocket zipper broke (still attached to both sides, but it wouldn't seal. The so-called self-healing zipper wouldn't feed back through, so I contacted Major Surplus (since my warranty with CtD had expired). Rather I should say I tried to contact Major Surplus. I left two messages with their answering service on two different days, several days apart. No one ever called me back.
By that time, the second pack broke -- on the same pocket, just because I brought it in to add gear. No undue force, just the general "hey I'd like to open that pocket" kind of pull.
So I wrote a "stern" email to their customer service department. From that point on, I got excellent service. Their CS Manager worked with me to ship the items back to CA to get replaced, and while I was on the phone with her later, she set me down long enough to go to the stockroom, get two replacements and store them in her office for me.
Be aware that buyers are responsible for RMA shipping costs. I hope these last longer than the first, as they didn't even get moderate use, just storage for emergency gear in a vehicle, and when opened to add gear, they broke.