Why can't I create an account and/or complete or submit an order?
Why doesn't your system recognize my Buyer's Club membership when I place an online order?
Do you have a downloadable order form?
How long will it take to get my order?
Is your price for a box of ammo or a case of ammo?
Do you take phone orders?
If a product is out of stock, can I place a back order?
Do I need a special license to buy from Cheaper Than Dirt?
What forms of payment do you accept?
Can I pay by check?
How much is shipping and handling?
Why do you want my credit card billing address?
Why do some items have no picture?
How can I find out if you've received my order?
How can I find out when my order was shipped?
Which internet browser works best with your site?
Can I add to an order once it's been submitted?
Why don't you ship internationally?
Why do some items appear twice and have two different prices and part numbers?
How can I return items?
How can I contact Customer Service for information regarding an order?
What is my password and how do I get one?
Why do you use popup windows? I hate all the non-related advertising!
I've been a long time customer that has placed all of my orders over the phone. Do I have to create an account online to place orders using the website?
I'm a Club Member. I changed my email address on the website and now the website doesn't show my club pricing, what is wrong?
Do you have a retail store in Fort Worth, Texas?
Do I pay sales tax on my order?
How Does SmartPost Shipping Work?
Where did the Buyer's Club go?
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Why can't I create an account and/or complete or submit an order?
To create an account or place an order on our site, your browser must be set to accept cookies. A cookie lets us recognize you the next time you fill out an order on our site. To prevent your personal information from being read by other web sites, our cookie is a unique, encrypted string that contains no personal information. You may purge our cookie from your browser at any time. However, you will have to receive a new cookie if you wish to place an order through our web site. While other sites may use your cookie for illegitimate purposes, Cheaper Than Dirt uses it only as an aid to process your order.
Furthermore, make sure that SSL 2.0 AND SSL 3.0 are checkmarked (on) in your browser setting. This lets us encrypt all your personal and credit card information. Without SSL, our order process cannot be completed or submitted. This is done to protect our customers and prevent hackers from obtaining information.
Lastly, older browsers frequently do not support JavaScript. We recommend Internet Explorer 4.0 or higher and Netscape Navigator 7.0 or higher to place an online order.
Whether or not you encounter online ordering problems, you are welcome to call us at 800-421-8047 to place an order
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Why doesn't your system recognize my Buyer's Club membership when I place an online order?
After joining the Buyer's Club, your discounted prices may not appear in your shopping cart if you make another purchase within the next 24 hours. (You'll still get the discounted price when we process your order.) Buyer's Club memberships must be processed before recognizing your NEXT order. That takes approximately one (1) business day.
If you haven't placed an online order since joining the Buyer's Club, the discounted price will not be reflected in your shopping cart the first time you place an online order. (You'll still get the discounted price when we process your order.) Buyer's Club prices will be reflected in your shopping cart approximately one (1) business day after your first online order and for future online orders.
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Do you have a downloadable order form?
Yes. You can find it at order form.
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How long will it take to get my order?
Most items ship within 2 business days of the receipt of your order. Some items ship from our drop-ship warehouse, so several boxes may come from different warehouses over a period of days.
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Is your price for a box of ammo or a case of ammo?
The ammo prices shown are "per box" unless otherwise indicated. We indicate how many boxes are in a case for those who prefer to order only case quantities. In most cases, there are no discounts for case quantities, so order just as much as you need. In some instances, we sell a brick of ammo or a case of ammo. These products will be clearly marked as being a larger quantity! During some sale periods, we offer discounts for buying an entire case of ammo, although it can also be purchased by the box. The per-box price for a full case will be clearly marked on these items.
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Do you take phone orders?
Yes. Call 800-421-8047 to place your order. We're here 24 hours a day, 7 days a week to take phone orders.
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If a product is out of stock, can I place a back order?
Yes, we take back orders for regularly stocked items. We do not take back orders for products that are one-time special purchases or those with five-digit numeric item/product numbers. There will be a special note on product pages that allow back ordering.
To place a back order (up to 30 days), click the "Add To Cart" button on the product page. If we can't ship the product within 30 days, the product order will be cancelled. Your credit card will not be billed for a back-ordered item until it ships. You will be charged an additional, separate shipping charge to send your back-ordered product.
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Do I need a special license to buy from Cheaper Than Dirt?
No. Most of our products are intended for adult use, and buyers must be at least 21. With some products, such as ammunition, a waiver and age statement may be required.
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What forms of payment do you accept?
We accept Amex, Discover, MasterCard, Visa, personal checks, cashier's checks and money orders.
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Can I pay by check?
Yes. By sending your check, you are authorizing CTD, Inc. to make a one-time electronic debit from your account. This electronic debit will be for the face amount of your check; no additional amount will be added to this transaction for this electronic debit. If we cannot collect your electronic payment, we will issue a draft against your account instead. If you prefer not to have your check converted to an electronic debit, you may use other methods of payment listed on the order form. Please note: Checks returned unpaid by your financial institution are subject to a service charge of $25 or the maximum fee allowed by law. Checks returned for insufficient or uncollected funds, together with service charges, may be debited electronically from your account or collected using a bank draft drawn from your account by Certegy Check Services, Inc.
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How much is shipping and handling?
Pay by credit card and receive Square Deal Shipping. Air orders will be shipped within 36 hours. This offer includes a $2.99 charge for packaging protection to ensure your order is carefully inspected and packaged. If your order is lost in transit or arrives damaged, we will cheerfully correct the problem.
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Why do you want my credit card billing address?
The address where you receive your credit card bill is the shipping address we prefer to use. A person who uses a stolen credit card has products shipped to an address other than your billing address. But, if we use only your billing address for shipping, we can help prevent credit card fraud.
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Why do some items have no picture?
We sell over 16,000 products. It's quite a task to get pictures for all of them. Please bear with us as we do this.
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How can I find out if you've received my order?
After you complete your purchase, you'll get a page that shows your web order number. We'll also email a confirmation to you, so be sure to enter your correct email address when placing an order.
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How can I find out when my order was shipped?
Check the status of your shipment by logging into your account. When you're logged in, click on "Review previous Orders," and click "Yes" under "Track."
If your order has already shipped via FedEx, it will have the date shipped and the tracking number. Clicking on the tracking number will take you to the FedEx site for current shipping status. If you have a recent order and there is no tracking information, the order is still being processed.
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Which internet browser works best with your site?
We use Java scripting and SSL (Secure Socket Layer) technology for encrypted data surfing. Browsers that support these functions are Netscape Communicator 3.01 or later, Microsoft Internet Explorer 4.0 or later and the latest AOL browser. Our web designers use Internet Explorer 5.0, and that's what they recommend.
Click here to download the latest AOL browser.
Click here to download the latest Internet Explorer browser.
Click here to download the latest Netscape Communicator browser.
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Can I add to an order once it's been submitted?
No. You'll have to place another order. Orders are sent immediately to the warehouse for fulfillment, and it would be impossible to find and pull your order out of the thousands we get every day.
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Why don't you ship internationally?
In some countries, it's illegal to own military surplus items - even if they originated there! It would be impossible to keep up with all the laws in other countries to determine if a product - surplus or otherwise - can be shipped there legally. Because we don't send products internationally, we won't mail our catalog outside the US.
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Why do some items appear twice and have two different prices and part numbers?
In a few cases, we have inventory from two vendors. The identical item may have two different part numbers and prices. If you see such an item, please drop us an email with the part numbers so we can correct it.
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How can I return items?
You can return most items within 30 days as long as they are in salable condition. However, the following are NOT returnable: night-vision products, airguns, black-powder guns, ammunition, food, irregular clothing and most military surplus items. For more information, read our
Customer Satisfaction Policy. To make a return, go to the Product Return Form.
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How can I contact Customer Service for information regarding an order?
Email us at CustomerService@CheaperThanDirt.com
Or, click on the Email Us link on the left side of our pages. Also, you may call 1-800-559-0943, 8 am to 7 pm Monday through Friday, Central Time.
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What is my password and how do I get one?
You create a password when you sign up on our site and create an account. At that time, you'll be asked to enter a password of your choice (name of your wife, dog, friend or other words). If you forget your password, our site will send it to your email account on your request.
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Why do you use popup windows? I hate all the non-related advertising!
We only use popup windows on our website to let our customers know when we're running specials or providing additional info. If you're experiencing a lot of popups, you may be at one of our affiliate's websites. Let us know which affiliate is using popup ads, and we'll contact them. However, there's no guarantee that we'll be able to stop them from using the popups.
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I've been a long time customer that has placed all of my orders over the phone. Do I have to create an account online to place orders using the website?
Yes, phone-in order accounts are in a different database. The website doesn't know who you are and you'll need to create a website account.
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I'm a Club Member. I changed my email address on the website and now the website doesn't show my club pricing, what is wrong?
You're email address is used by our systems to determine who is and who is not a Club Member. If you change your email address on the website, our systems will no longer know that you're a club member. Contact customerservice@cheaperthandirt.com and let them know to update your account with the new email address.
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Do you have a retail store in Fort Worth, Texas?
Cheaperthandirt.com is a catalog company and online retailer only. CTD Outdoor Adventures is a separate company with a retail store located in North Fort Worth, Texas. CTD Outdoor Adventures carries many of the same products (those products where the part number starts with a letter) as Cheaperthandirt.com.
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Do I pay sales tax on my order?
Sales tax will be applied to purchases shipped to locations in Texas. Tax will not be added to an order being shipped outside of Texas.
If you are a business and are exempt from sales tax, please fax your Texas Sales and Use Certificate to us at 800-596-5655. If you do not have the certificate, call us at 800-559-0943, and we can provide one to you. Please complete the certificate and ensure that the following information is listed:
- Name of business or organization
- Address of business or organization
- Texas Sales or Use Tax Permit Number
- Description of items your business or organization may purchase from CTD (ie. ammunition, blankets, mags, etc.)
- Description of your business activity or type of items normally sold
- Your signature and date
Failure to fully complete the form will result in a delay in filing your tax exempt status.
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How Does SmartPost Shipping Work?
SmartPost is a great way to save money on smaller shipments from Cheaper Than Dirt. SmartPost trades a couple of extra days of shipping time for a better rate. We offer SmartPost shipping on items that are less than $100, three pounds and under, and that have Item Numbers that start with a letter. When you checkout, SmartPost shipping will automatically show up when it is applicable.
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Where did the Buyer's Club go?
In an effort to bring all of our valued customers lower prices, we will no longer be accepting new members or renewing existing members for the Buyer's Club program. All current members will continue to receive their benefits until their membership expires or through February 2009.
We will no longer display the Buyer's Club pricing in our catalog or on our website, however existing members will continue to receive a 10% discount off our regular retail price for all products except for ammunition. Buyer's Club members will continue to receive a 5% discount off the price of ammunition. We will continue to discount products for current Buyer's Club members until February 2009 or until the expiration date of your current membership.
We appreciate your patronage and sincerely hope you will continue to purchase all of your shooting needs from Cheaper Than Dirt.
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