Awesome Bag And Customer Service!
Reviewer: Earl
3/21/2010
After reading all the reviews, I ordered this bag, along with a number of other items. I figured, "How can I lose?" When I received and inspected the system however, I was disappointed to see that the inner, black bag had 3 tears in it. Knowing that surplus items are non-returnable, I decided to call Customer Service anyway. I will admit to having a bit of an attitude, which the rep gave right back to me (Good for her!). She did get permission for me to return it, which I did. The replacement item I received was in excellent shape. I will order again from this company over and over. I'm VERY happy!